Return & Refund Policy
At Industrial Component, we stand behind the industrial connectivity, fiber optic, and computing hardware we supply. This policy outlines our 30-day return window, Return Merchandise Authorization (RMA) process, restocking rules, and refund timelines.
Policy Summary
Quickly review key return parameters or jump directly to specific sections below.
Request an RMA within 30 days of confirmed carrier delivery.
Simple step-by-step authorization before shipping items back.
Products must be in new, resaleable factory packaging.
0% restocking fee on unopened items; clear remorse vs defect rules.
Refunds issued to original payment method in 5–7 business days.
Multi-year manufacturer warranty assistance on all hardware.
Key Return Parameters
Clear, transparent criteria matching our Google Merchant Center standards:
Step-by-Step Return Process
Follow these four simple steps to ensure prompt processing of your return.
Request RMA
Contact our support team with your order number, part number, and return reason to receive a Return Authorization.
Package Securely
Place items with all accessories and documentation in an outer shipping box. Mark the RMA number on the outer carton.
Ship with Tracking
Ship via a trackable carrier to our Petaluma, CA warehouse. Prepaid labels are provided for defective or error shipments.
Inspect & Refund
Upon receipt and bench inspection (2–4 days), your refund is processed to the original payment method in 5–7 days.
Detailed Policy Terms
Read the complete return, restocking, and warranty terms for IndustrialComponent.com.
We offer a 30-calendar-day return window for standard catalog products. The 30-day window begins on the date your shipment is marked delivered by the carrier (e.g., UPS, FedEx).
To be eligible for a return and refund, the product must be in new, unused, and resaleable condition, complete in its original manufacturer packaging with all documentation, cables, power adapters, and accessories intact.
This policy applies to all business, enterprise, and individual purchasers ordering through IndustrialComponent.com.
All returns must be accompanied by an approved Return Merchandise Authorization (RMA) number. Packages sent without a valid RMA number will be refused at our receiving dock or will experience significant processing delays.
To initiate an RMA request:
- Email our team at legal@industrialcomponent.com or call us at (707) 778-6299 with your original order number, part number, serial number (if applicable), and the reason for the return.
- Our technical support team will review your request and issue an RMA number along with complete shipping instructions within 1 business day.
- Pack the item securely inside an outer shipping box and write the RMA number clearly on the outer carton label. Do not write or affix shipping labels directly on the original manufacturer product box.
- Ship the package to our Petaluma, California facility using a trackable and insured carrier.
RMA numbers remain valid for 14 calendar days from the date of issuance. Returns received after the RMA has expired may be subject to cancellation or refusal.
Because our products include precision industrial hardware, fiber optic transmission systems, and sensitive electronics, returned items must satisfy strict condition requirements:
- Factory Condition: Products must be in new, undamaged condition, without scratches, scuffs, mounting marks, or signs of field use.
- Original Packaging: All original manufacturer packaging, internal cardboard/foam inserts, static-shielding bags, protective optical dust caps, warranty cards, manuals, and included hardware must be present and undamaged.
- No Defacing: Do not deface, write on, or apply shipping tape or carrier labels directly to the manufacturer's retail packaging. Always use a separate outer corrugated shipping carton.
Return fees and shipping responsibilities are determined by the reason for the return:
Customer Remorse / Discretionary Returns (e.g., ordered wrong model, incorrect cable length, no longer needed)
- Return Shipping: The customer is responsible for all return shipping costs. We strongly recommend using an insured carrier (UPS, FedEx, USPS Priority) with tracking.
- Restocking Fee (Unopened Items): 0% restocking fee ($0.00). Unopened, factory-sealed items returned in original condition incur no restocking fee.
- Restocking Fee (Opened Items): A 15% restocking fee may apply to opened items to cover inspection, technical bench-testing, optical cleanliness verification, and repackaging.
- Original Shipping: Original outbound shipping charges are non-refundable.
Defective, Damaged, or Incorrect Items (e.g., carrier transit damage, wrong SKU shipped)
- Return Shipping: Covered 100% by Industrial Component. We will issue a prepaid return shipping label or arrange carrier pickup.
- Restocking Fee: 0% restocking fee ($0.00). No restocking fees are ever charged for defective products or fulfillment errors.
- Resolution: Prompt replacement or 100% full refund, including any original outbound shipping charges.
Once your return arrives at our Petaluma, CA facility, our technical inspection team reviews the items within 2 to 4 business days.
Following approved inspection, refunds are processed within 5 to 7 business days. All refunds are issued directly to the original payment method used during checkout (e.g., PayPal, credit card).
Depending on your banking institution or card issuer, it may take an additional 2 to 5 business days for the credit to appear on your statement. If you have not seen your credit after 10 business days, please contact our support team.
Need to Return an Item or Request an RMA?
Our Petaluma-based technical support team is ready to assist you.
Industrial Component LLC, 1150 Industrial Ave., Suite H, Petaluma, CA 94952
Phone: (707) 778-6299 (Mon–Fri, 8 AM–5 PM PST)
Email: legal@industrialcomponent.com