Shipping Information & Transit Times
All hardware is stocked and dispatched directly from our warehouse at 1150-H Industrial Ave., Petaluma, CA 94952. We ship domestically and internationally using FedEx and UPS, with DHL Express available for special request international orders. Orders placed by 2:00 PM PST (Monday–Friday) ship the same business day.
Shipping Highlights
Quick overview of order deadlines, carrier options, and legal responsibilities.
Orders placed before 2:00 PM PST (Mon–Fri) ship same day for in-stock items.
Our responsibility ends once the package has been picked up or delivered to the carrier.
Full spectrum of ground, 2-day, and overnight air delivery across the US.
DHL Express available for special request international orders worldwide.
Review day-definite transit maps from our Petaluma, CA warehouse.
Bill shipping directly to your FedEx, UPS, or DHL account with no extra fees.
Key Shipping Parameters
Clear, standardized operational guidelines for all catalog shipments:
Carriers & Direct Package Tracking
We partner with FedEx and UPS for daily shipments, and DHL for specialized global logistics. Click any carrier card to track your active shipment directly.
Federal Express
Standard, Priority & Overnight Delivery
- FedEx Ground (1–5 Business Days)
- FedEx Express Saver (3 Business Days)
- FedEx 2Day & 2Day A.M.
- FedEx Standard Overnight (Next Afternoon)
- FedEx Priority Overnight (Next Morning 10:30 AM)
- FedEx First Overnight (Early Morning)
- FedEx International Priority (1–3 Days)
- FedEx International Economy (2–5 Days)
- FedEx International First
Real-time weight-based rate calculation matching FedEx Rate Finder. Customer FedEx shipping accounts accepted at no extra surcharge.
United Parcel Service
Ground, 3-Day, 2nd Day Air & Next Day Air
- UPS Ground (Day-Definite 1–5 Days)
- UPS 3 Day Select
- UPS 2nd Day Air & 2nd Day Air A.M.
- UPS Next Day Air Saver (End of Day)
- UPS Next Day Air (Morning Delivery)
- UPS Next Day Air Early (8:00–9:00 AM)
- UPS Worldwide Express & Express Plus
- UPS Worldwide Saver (1–3 Days)
- UPS Worldwide Expedited
- UPS Standard to Canada
Daily afternoon carrier pickup from our Petaluma dock. Customer UPS accounts (Ground or Air) accepted with no handling fees.
DHL Express Worldwide
Special Request International Shipping
- DHL Express Worldwide (Door-to-door express)
- DHL Express 12:00 (Pre-noon guaranteed)
- DHL Express 9:00 (Early morning international)
- Specialized Customs Clearance Support
Dedicated service for international destinations requiring specialized customs brokerage, high-priority international routing, or customer DHL account billing.
Outbound Ground Transit Times
Estimated transit days for ground shipments departing our warehouse at 1150-H Industrial Ave., Petaluma, CA 94952. Switch between UPS and FedEx maps below, or click any map to view in full size.
Transit days represent regular business delivery days (Monday–Friday) excluding carrier holidays and origin dispatch day.
Standard ground transit schedule for orders dispatched from our Petaluma dock.
Standard Shipping Policies & Terms
Complete standardized shipping language, title transfer, carrier responsibilities, customs disclosures, and damage claim procedures.
Orders for in-stock catalog items placed Monday through Friday before 2:00 PM Pacific Standard Time (PST / PDT) are processed, packed, and tendered to the carrier for same-day dispatch from our Petaluma, California warehouse.
Orders placed after 2:00 PM PST, during weekends, or on official carrier holidays (such as Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's Day) are scheduled for immediate processing and dispatch on the next business day.
For custom fiber optic assemblies, non-standard cable lengths, or high-volume wholesale orders requiring staging or factory bench-testing, our team will provide an explicit delivery schedule and tracking confirmation upon order acceptance.
Standard Responsibility Notice:
Our responsibility is over once the package has been picked up or delivered to the carrier. All products are sold F.O.B. (Free on Board) Shipping Point from our warehouse in Petaluma, California.
Title to the products and all risk of transit loss, damage, theft, or destruction pass entirely to the customer/buyer at the moment the package is accepted into carrier custody at our Petaluma shipping facility or dropped at a designated carrier station.
Transit times and delivery commitments are determined and managed solely by the respective carrier (FedEx, UPS, or DHL). Industrial Component is not liable for carrier transit delays resulting from:
- Severe weather events, storms, winter freeze, or floods;
- Air traffic disruptions, airline mechanical issues, or rail delays;
- Customs processing, border inspections, or regulatory holds;
- Carrier hub congestion, peak holiday surges, or labor actions;
- Incorrect or incomplete addresses provided at time of order;
- Acts of God, civil emergencies, or force majeure occurrences.
While legal responsibility transfers upon carrier pickup, our dedicated customer service team is always available to assist customers in tracing packages, providing carrier manifest records, and supplying paperwork necessary for carrier claims.
Industrial Component, LLC is an authorized daily shipper with FedEx and UPS for domestic and international shipments, and partners with DHL for specialized international orders.
FedEx
Comprehensive domestic ground and express services, plus worldwide delivery to over 220 countries and territories.
- Ground (1–5 days)
- Express Saver & 2Day
- Standard & Priority Overnight
- International Priority / Economy
UPS
Reliable daily outbound dispatch from our Petaluma hub with guaranteed day-definite ground and air services.
- Ground (1–5 days)
- 3 Day Select & 2nd Day Air
- Next Day Air (Saver & Early)
- Worldwide Express & Saver
DHL is for special request international orders. Ideal for global enterprise clients, urgent trans-continental routes, and customers with preferential DHL corporate rates.
- Express Worldwide (Air)
- Direct customs clearance routing
- Billed to customer DHL account
- Arranged upon advance notice
To arrange DHL Express shipping for an international order, please note your request during online checkout or contact our logistics desk at orders@industrialcomponent.com or call (707) 778-6299 prior to 2:00 PM PST.
We welcome commercial and government clients who prefer to charge shipping directly to their own corporate accounts. You may use your own FedEx, UPS, or DHL account at no additional handling fee ($0.00 surcharge).
To ship on your own account:
- Select the "Use My Own Shipping Account" option or enter your carrier account information in the order comments during checkout.
- Provide your carrier name (FedEx, UPS, or DHL), account number, billing ZIP code, and the desired service level (e.g., UPS Ground, FedEx Priority Overnight, DHL Express Worldwide).
- Alternatively, contact our sales support team via phone or email with your purchase order and account details.
*Note: The account holder must be authorized to bill shipping to the specified account. If a carrier rejects third-party billing charges, the customer remains responsible for all actual freight costs plus any carrier-imposed rebill fees.
Need Custom Shipping or Special International Routing?
Our Petaluma logistics team can arrange DHL Express, freight staging, or bill to your preferred corporate carrier account.
Warehouse: Industrial Component LLC, 1150-H Industrial Ave., Petaluma, CA 94952
Phone: (707) 778-6299 (Mon–Fri, 8 AM–5 PM PST)
Email: orders@industrialcomponent.com